In case of delivery of damaged or defective goods, proceed as follows:
1) contact the store via e-mail or contact form
2) send the claimed goods to the address given by the merchant - without cash on delivery; shipping costs are borne by the customer and the goods must be packed in such a way that it is clear that they were not damaged or malfunctioned during transport
3) after inspection of the goods, in case of a justified complaint, the goods are replaced or repaired to the customer and sent back to the customer at the store's expense
4) in the event of an unauthorized claim, the customer is informed of this fact and must decide how the claimed goods will be handled; they must notify the store of their decision without undue delay. If the customer does not decide on the fate of the claimed goods even after an emergency, they will be ecologically disposed of after 6 months from the first notification to the customer.
Goods complaints are always made with the manufacturer or his representative in the Czech Republic, and we always respect the decision of the complaint technician and pass it on to the customer. In case of disagreement with the resolution of the complaint, the customer has the option to proceed in accordance with the applicable legislation.
Even in the case of a recognized claim, the store is not responsible for damages caused by the claimed goods. It is always the customer's responsibility to take into account the possibility of damage and to take measures to eliminate any damage.